How do I return my order or an item?

Returning items is really simple, if you are dissatisfied with the lingerie you have purchased we guarantee to refund the cost of any items provided they are in their original condition, unworn (other than having been tried on), with all of the labels attached, hygiene strips in briefs intact, and returned to us within 14 days of having been received.

Please note, that for hygiene reasons we are not able to accept returns of items that have been worn. The only exception to this is in the event that you have received a damaged or faulty item from us.

Can I exchange an item?

Unfortunately, we are unable to process exchanges. Instead we suggest you return your item to us and place a new order for your desired item.