US Returns & Refunds Information
Returning an order from the United States? We want the process to be as straightforward as possible.
Below you’ll find everything you need to know about returning an eligible item to Little Women, including return timeframes, item condition, return shipping, refunds, customs information, and exchanges. Also view US Shipping and Delivery information.
US Returns at a Glance
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Returns Information |
Details |
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Return Window |
Return eligible items within 14 days of receiving your order |
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Return Shipping |
Return shipping from the US is the customer’s responsibility |
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Item Condition |
Items must meet our return and hygiene requirements |
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Exchanges |
We do not process direct exchanges. Return and reorder instead |
How to Return an Order from the US
A Simple Step-by-Step Return Process
Returning an eligible item from the United States is straightforward. Please follow the steps below so we can identify and process your return as quickly as possible.
1. Check Your Item Is Eligible for Return
Items should be in their original condition, unworn other than being tried on for fit, and with all original tags attached. Any hygiene liner supplied with panties must remain intact.
2. Pack Your Return Securely
Where possible, return the item in its original packaging and include the documentation supplied with your order so we can identify your return when it arrives.
3. Use the Return Address Provided with Your Order
The Little Women return address information can be found on the packing slip or invoice included with your order.
If you no longer have the return information supplied with your package, please contact us before shipping your return and we will help.
4. Keep Your Proof of Shipment
We strongly recommend using a tracked shipping service and keeping your shipping receipt or proof of shipping until your return has been received and your refund has been completed.
Please also make sure the level of coverage provided by your chosen shipping service is appropriate for the value of the items you are returning.
Little Women cannot be held responsible for goods lost in transit. In the very rare event that this happens, retaining your proof of shipping will enable you to apply to your shipping provider for compensation.
What Items Can Be Returned?
Return Condition & Hygiene Requirements
We are happy to accept eligible returns provided the items are returned in their original condition and meet our return requirements.
Lingerie may be tried on for fit but should not be worn beyond this. Items must be returned clean, undamaged, and with all original tags attached.
For briefs supplied with a hygiene liner, the liner must remain intact for the item to be eligible for a standard return.
We inspect all returned items carefully. Products showing signs of wear, damage, washing, alteration, makeup, deodorant, fragrance, or missing tags may not be eligible for a refund.
If an item arrives defective, damaged, or incorrect, please contact us before returning it so our team can advise you on the next steps.
Sending a Return from the US to the UK
Return Shipping & Customs Information
Returns from the United States are sent back to Little Women in the UK.
For a standard return, you are responsible for arranging and paying for return shipping. We recommend choosing a tracked shipping service with appropriate coverage for the value of the items being returned.
When completing any customs documentation required by your shipping carrier, please identify the package as returned goods being sent back to the original UK retailer and declare the contents and value accurately in accordance with your carrier’s instructions.
Keep your shipping receipt and tracking information until your return has been received and processed.
Your Refund
What Happens When We Receive Your Return
Once your return arrives with us, our team will inspect the item to make sure it meets our return conditions.
If your return is eligible for a refund, we will process the refund to the original payment method used for your order and send you confirmation by email.
During busy periods, please allow up to 14 days after your return reaches us for it to be checked and processed.
Once your refund has been issued by Little Women, your bank or payment provider may take a further 2–5 business days to show the funds in your account.
Original international shipping charges are generally non-refundable.
Any applicable US duties and import taxes are collected at checkout when you place your order. Where a returned order includes duties or import taxes, the treatment of these charges will depend on how they were processed as part of the original order.
If you need confirmation about the duties or import taxes associated with a particular return, please contact us and we can check the order for you.
Defective, Damaged or Incorrect Items
Contact Us Before Returning Your Item
If your order arrives defective or damaged, or you receive the wrong item, please contact us as soon as possible before returning it.
Our team will review the issue and explain the appropriate next steps.
Defective, damaged, and incorrectly supplied items are handled separately from a standard return, so contacting us first will help us resolve the problem as quickly as possible.
Exchanges
Need a Different Size or Style?
We are unable to process direct exchanges.
If you would like a different size, color, or style, please return your original item in line with the information above and place a new order for the item you would prefer.
Placing a new order means your preferred replacement can be shipped without waiting for your original return to arrive and be processed.
US Shipping & Delivery Information
If you are looking for information about shipping to the United States, including UPS Express, Standard US Delivery, shipping costs, delivery times, duties, and import taxes, please visit our dedicated US Shipping & Delivery page.
Read Our US Shipping & Delivery Information
FAQs
Frequently Asked Questions About US Returns & Refunds
+ How long do I have to return an order from the US?
Eligible items should be returned to Little Women within 14 days of receiving your order. Items must meet our return conditions and should be returned in their original packaging where possible.
+ How do I return a Little Women order from the United States?
Use the return address information supplied with your order, package the item securely, and send it back to Little Women in the UK using your chosen shipping service.
We strongly recommend using a tracked service and keeping your shipping receipt or proof of shipment until your return has been processed.
+ Do I have to pay for return shipping from the US?
Yes. For a standard return, return shipping from the United States to Little Women in the UK is the customer’s responsibility.
If your item arrives defective, damaged, or incorrect, please contact us before returning it so we can advise you on the next steps.
+ Can I return a bra if I have tried it on?
Yes. A bra may be tried on for fit, provided it has not otherwise been worn and is returned clean, undamaged, and with all original tags attached.
+ Can I return briefs?
Briefs can only be accepted for a standard return if they meet our return conditions and the original hygiene liner remains intact.
+ What happens if my item shows signs of wear?
We inspect all returned items. Products showing signs of wear, washing, damage, alteration, makeup, deodorant, fragrance, or missing tags may not be eligible for a refund.
+ Can I exchange an item for another size?
We do not process direct exchanges. Please return the original item in accordance with our Returns information and place a new order for the size, color, or style you would prefer.
+ How long will my refund take?
Once your return reaches Little Women, it will be checked before your refund is processed. During busy periods, this process may take up to 14 days.
Once your refund has been issued, it may take a further 2–5 business days to appear in your account depending on your bank or payment provider.
+ Will my original US shipping charge be refunded?
Original international shipping charges are generally non-refundable.
If your order arrives defective, damaged, or incorrect, please contact us so we can confirm how your individual order will be handled.
+ Are US duties and import taxes refunded when I return an order?
Applicable US duties and import taxes are collected at checkout when you place your order.
The treatment of these charges following a return can depend on how they were processed as part of the original order. If you need confirmation about duties or import taxes relating to your return, please contact our team and we can check the order for you.
+ What should I do if my order arrives defective, damaged, or incorrect?
Please contact Little Women before sending the item back.
Our team will review the issue and explain the appropriate return and refund process for your order. View other general Frequently Asked Questions.