Frequently Asked Questions
Delivery
How do I track my order?
At Little Women, we like to keep our customers informed as to when to expect their parcels. You can track the progress of your order by doing any of the following:
- Enter your tracking number on the Royal Mail website to follow your parcel directly.
- Contact our friendly customer service team on 0161 505 1840 between 10am to 4pm Monday to Friday or by emailing us at enquiries@littlewomen.com
How long will my UK delivery take?
UK deliveries will be sent using 48hr Royal Mail.
24hr is delivery is available at an extra cost.
We aim to dispatch all orders within one working day, however when we are out of stock in a particular item this period may be extended whilst we await delivery from our suppliers.
We always notify our customers of any delays as soon as possible.
Can you deliver within the EU
Yes, Shipments to these EU countries are estimated to take between 7 - 14 days.
We deliver duty paid to the following EU countries: Rep of Ireland, France, Germany, Portugal, The Netherlands, Cyprus, Malta, Austria, Sweden.
There is a flat fee of GBP10.
We send goods delivered duty paid but we are unable to navigate the intricacies of customs and duties in-country and cannot be liable for these should they incur.
Other countries are considered Worldwide.
Do you ship Worldwide?
Yes, our worldwide delivery service will typically aim to deliver your parcel 10-14 days from dispatch for the rest of world.
We use UK Royal Mail to ship Internationally but final delivery will be with their domestic delivery partner in country.
Are there any customs/import fees?
European customers: We deliver duty paid to the following EU countries: Rep of Ireland, France, Germany, Portugal, The Netherlands, Cyprus, Malta, Austria, Sweden.
Rest of the world: We are not responsible for any custom fees or VAT once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and you may get custom & VAT fees when they arrive in your country.
What will my parcel look like?
We understand privacy is a concern to many of our customers and we take this seriously at Little Women. All orders are sent in discreet packaging, meaning you can shop with confidence.
Returns
How long do I have to return my items?
Products have to be returned to us within 14 days of having been received, in the original packaging.
How do I return my order or an item?
Returning items is really simple, if you are dissatisfied with the lingerie you have purchased we will refund the cost of any items returned, provided they are in their original condition, unworn (other than having been tried on), with all of the labels attached, hygiene strips in briefs intact, and returned to us within 14 days of having been received, in the original packaging.
Please note - we check every single return for signs of wear - make up, deodorant and labels missing and we will return any items to you that show evidence of these and are unable to offer a refund.
Please request and retain your proof of postage from the Post Office when you return your goods in case of non-delivery. Please check that your choice of delivery service compensation for loss covers the value of the items being returned. Littlewomen.com is not liable for the failure of the arrival of any returns.
Please note, that for hygiene reasons we are not able to accept returns of items that have been worn. The only exception to this is in the event that you have received a damaged or faulty item from us.
Do I have to pay for returns?
Unfortunately we are unable to offer free returns for both UK and International customers.
Are International returns accepted?
Yes, but please note the following:
We request that our international customers include the phrase 'RETURNED ITEM – NO COMMERCIAL VALUE’ on any customs form as this should prevent items being held in customs (whether UK or elsewhere) and delaying your return.
IMPORTANT NOTE: We can only refund the cost of the returned items. We do NOT refund any international shipping charges. Nor can we refund any taxes, duties or other charges not paid directly to us.
Can I exchange an item?
Unfortunately, we are unable to process exchanges. Instead we suggest you return your item to us as per the guidance above and place a new order for your desired item.
How long does it take for my return/exchange to be processed?
Once the product has been received, it will be inspected by our team to ensure it is In new condition. Once confirmed it is eligible for a refund we will process the refund within 24 - 48 hours.
How long does it take for my refund to be processed?
Should you receive a refund for your order, you will receive an email confirming this has been processed from our end. From there, it will take 2-5 business days to process into your account, depending on your bank. If it takes any longer than this, we would recommend contacting your bank or merchant (eg. PayPal) directly.
Payment
How secure is your payment?
Your privacy and security is our highest priority. We use Stripe, PayPal, ApplePay, ShopPay and AmazonPay which are extremely secure and highly encrypted systems designed to protect customers and also hold merchants accountable. We NEVER hold your card details on our systems - if you ever see your card details when placing an order it is because these have been held either by your computer or by the payment portal NOT by us.
What payment types do you offer?
We accept the good old-fashioned methods of payment, such as credit cards (Visa/Mastercard/American Express) as well as debit cards that can be used for online transactions.
If you’re a bit more tech-savvy, we offer ApplePay, AmazonPay and PayPal too!
Need a little longer to pay for your order? We offer Paypal pay in 3, for UK customers.
Do you have payment plan options?
For when payday is just that bit too far away, we have payment plans available for UK customers.
*Please note: This is only offered by Paypal which is a separate company to us and you may need to create an account with them.
What currency is the store in?
Our store is currently domiciled in GBP. All transactions will be processed in GBP using the latest FX rates where applicable.
Contact Us
I have an issue with my order, what can I do?
Please contact us to advise of the issue, and to help resolve things quickly we request you include photos so we can help identify what has happened.
I need to cancel or change my order!
Please email us as soon as possible with the subject line CHANGE or CANCEL and we will do our absolute best to carry out your request. If it has already been dispatched from our fulfilment partner you will need to go through our returns process.
As we do our best to get your orders out to you as soon as we can, occasionally an order will be processed before the team has a chance to change it. We cannot guarantee a change of order after the order is placed so please select your items carefully.
How do I contact you?
We will be pleased to take your order or answer any queries by telephone:
Monday - Friday 10.00am - 4.00pm.
We are closed at the weekend but we check our emails regularly over the weekend.
+44 (0)161 505 1840
enquiries@littlewomen.com
Where are you located?
LWF Group Limited
Registered Office:
Unit 3F, Surrey Street,
Glossop, Derbyshire, SK13 7AJ, UK
Registered in England No. 09430451