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Terms & Conditions

These are the Terms and Conditions for the sale of goods from the Little Women Fashion Website (www.littlewomen.com) - this is a trading name of LWF Group Limited. Our lawyers like us to have this kind of thing but we prefer to deal directly with our customers in the event of any issues whatsoever, so please contact us by email (enquiries@littlewomen.com) or phone (+44 (0)115 977 1770) in the event that you are dissatisfied with our service. We are easier to talk to than it is to read the following verbiage.

Contract

A contract is formed at the moment we accept your order – this is usually shortly after the point that you click “Place Order” and the confirmation message appears. After this point you have a right to cancel (see below).

It is your responsibility to ensure that you have entered a valid email address so that we can inform you of the progress of your order and if things go wrong. If you do not get an order confirmation email within a few hours of placing your order then check the supplied email address and also your spam folder. If all seems OK at your end then please let us know so that we can confirm that we received your order – sometimes things go wrong.

Right to Cancel

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you, acquires physical possession of the goods.

You can cancel the order by phone, email or by filling in the returns form including in your package – in the latter case you must then, within the 14 day period, send it back to us – see Return for Refund below.

Price and Delivery Costs

The cost of the goods and the delivery costs have VAT applied to them at the prevailing rate for sales to the UK and the European Union countries. The Rest of the World do not have VAT applied to the goods, however it may be that your country applies importation duty or other taxes and charges – these are unfortunately outside of our control and are sadly your responsibility to pay.

Shipment and Delivery

We try to ship out the goods within 24 hours of receiving your order. There are times when we are unable to do this because, for example, we are not working (we do not operate at weekends or public holidays) or because we do not have immediately available stock. In the event that shipment may be delayed by more than a few days we will contact you.

All delivery is usually by Royal Mail in the UK and by your local postage service to everywhere else.

24hr UK services are tracked and require a signature. Standard UK deliveries are tracked but do not require a signature.

For guaranteed next day delivery we only accept these orders by telephone (0115 977 1770) from the UK, before 1.30pm to ensure that we have the stock and your order is ready in time for our mail collection.

 The expected delivery times specified when ordering are indicative only and not guaranteed unless expressly stated – for example if you order after 5pm on Friday then we will not ship until Monday at the earliest. 

We ship with a tracked service to all addresses. We will usually inform you of the tracking number but if we do not for some reason and you are worried about the delivery of your goods then please email us at enquiries@littlewomen.com

As we constantly review the performance of our shippers, we reserve the right to change how we ship at any time and for any reason.

Packaging

We ship most orders out in plain brown cardboard packaging with no indication on the outside as to the contents apart from a return address which states “LWF Limited”. The inside of the packaging is another matter – this may well be bright and the contents are wrapped in tissue paper with great care.

Some orders are shipped in plastic mailing bags or padded envelopes and this is marked in the same way as the cardboard packaging.

If we get something wrong

If you receive the wrong goods, the wrong size, too few (or too many) or have missing items then please let us know as soon as you can. If you let us know too long after you receive the goods then we may not be able to replace the items.

Return for refund

We know that sometimes you wish to return goods to us. To do this please fill in the returns form which came with the goods. It is important to state that the goods are being returned for refund. You do not expressly need to inform us that you are returning the goods.

You must ship the goods back to us, in their original packaging and at your own expense, using a method of your choice within 14 days of receiving them or we may chose not to accept the return – it is your responsibility for ensuring that the goods reach us and you should ask the Post Office for a ‘Proof of Posting’ (freely supplied by them) in case you need to take up the loss of a parcel with them. Once we receive your shipment we inspect the items to ensure that all tags, labels and hygiene strips are intact and there is no damage or wear and if all is OK we refund you within 7 days, using the same method used for payment – so normally we will credit the card you used for the original purchase.

We will refund you for any returned goods and if you have returned ALL of your order to us we also refund the postage and packaging costs. If you had specified a premium postage method we reserve the right to credit you back with just the standard postage charge.  We also reserve the right to discount the amount refunded in the event of any damage up to the cost value of the damaged goods.

You may mix returned goods with goods to be exchanged in the same package, just please make very clear which is which.

Return for Exchange

Sometimes you may wish to exchange an item for one of a different size or even a different item. To do this please return the item within 14 days of receiving it (as in ‘Return for Refund’ above). Please fill in the returns form that came with the goods with the items you are exchanging and the replacement items you desire. Please work out any difference in price remembering to include any discounts that you received when ordering.

We will process your exchange request as soon as we receive your package. In the event of any delay or stock unavailability we shall contact you. Any difference in price may require a refund or an additional charge. In the event of an additional charge we may need to contact you, as we do not keep your payment card details.

Any exchanges are shipped to you without any further postage or packaging charges.

You may mix returned goods with goods to be exchanged in the same package, just please make very clear which is which.

Return of Faulty Goods

Rarely, you may receive goods that are faulty. In this case please return the goods (as in ‘Return for Refund’ above but within 30 days) and we shall send out a replacement item as soon as we receive your shipment or in the event that we cannot ship like-for-like then we shall refund you.

Once we have possession of the goods and have ascertained that they are faulty we shall refund you the cost of returning them to us.

International Orders

We treat international orders as we do orders from the UK. The only significant difference is that shipments can take longer. We indicate when ordering how long you may need to wait for the goods. All international parcels are tracked and we will pass the tracking information to you so that you can watch your goods fly around the world.  Typically we receive the tracking information the day after your order is placed – this is due to our mail partners communication service, so please be patient.

We take the longer time it takes to return goods into account when processing returns and exchanges, and provided you shipped the goods back within 14 days of receiving them we understand that it can take a while to get back to us.

Security

All transactions between you and the littlewomen.com website are conducted using a SSL encrypted connection.

We will never sell or give away to a third party any information that you have supplied to us – this includes email addresses - everything.

We do not keep your credit card information.

We are registered with the Information Commissioner’s Office under registration reference: ZA11931

Reviews

Reviews are intended to give a customer's opinion of a product - not as a means of complaint - if you have a problem with our products or service then please get directly in touch with us, either by phone or email. All reviews submitted by our customers are moderated to prevent trolls and 'bad' content. We reserve the right to edit reviews before publication or not to publish a review without giving our reasons. We will take down any review if requested by the author of the review or as a result of complaint.

Q&A

The Q&A facility is intended to give a customer the ability to ask a question about a product that can then be used to help other buyers - not as a means of complaint or criticism - if you have a problem with our products or service then please get directly in touch with us, either by phone or email. All questions submitted by our customers are moderated to prevent trolls and 'bad' content. We reserve the right to edit questions before publication or not to publish a question without giving our reasons. We will take down any question if requested by the author or as a result of complaint.

Coupon Codes

If you have a Coupon Code then you need to enter it in the “Coupon Code” box in the Checkout. Discounts are applied automatically but in the case of Free Shipping codes you may need to select “Free Shipping” from the shipping options otherwise you will still be charged.

We reserve the right to invalidate any Coupon Code at any time if we suspect that it is being misused. All Coupon Codes expire after 3 months from first issue unless otherwise stated. We reserve the right to accept or reject any Coupon Code without giving a reason.

Gift Cards

If you have a Gift Card then you need to enter the code on it in the box on the Shopping Basket page. The face value of the Gift Card may be used to pay for part or all of an order - any unused balance remains on the Gift card for another purchase. There is no time limit on Gift Cards. Gift Cards cannot be exchanged for cash. If something goes wrong when using a Gift Card (this is the internet after all)  then the card may be debited in error, if this happens please contact us and we can reverse the transaction.

Material Content

Unless otherwise stated, the material content of our own brand bras is 75% polyamide, 15% lycra, 10% cotton

Errors and Omissions

We occasionally make an error. This could be in some text we write, a picture we show or in pricing. We do not intend to mislead - if you see something that might be an error then please let us know. If you think that you have been misled or we have misrepresented our products to you then get in touch and we will fix it. Sometimes our pictures do not exactly match what we sell - this is because we usually photograph product against samples and things can change in manufacture. We reserve the right to not supply goods if we have priced them in error.

Law

We operate under the jurisdiction of English Law.

 

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